Homeowners Insurance Cancellations/Refunds Processor

_*Are you looking for an exciting and challenging career in the insurance field? Do you have excellent customer skills, a willingness to help people and an eye for detail?*_ _*If so, Standard Casualty Company, a division of Cavco Industries, is hiring and we want to talk to you!!*_ *Standard Casualty Company* *has an immediate opening for an Homeowners Insurance Cancellations/Refunds Processor in our New Braunfels, Texas home office.
* We are a fast growing, yet stable specialized manufactured housing insurance company established in 1961 and based in New Braunfels, Texas since 1981.
_*In addition to the hourly base pay of between $17.
00 and $17.
50 per hour for this position, we offer a competitive benefits package including annual bonuses, paid vacation and sick leave and holidays with Monday through Friday, 8am to 5pm office hours that provide an excellent work-life balance for our staff.
*_ Our employees are our biggest asset and play an integral role in helping to meet the needs of our customers.
We offer many opportunities to utilize your talents in an atmosphere that supports and encourages you to realize your full potential.
_From the initial policy purchase to servicing and processing claims, customer satisfaction is our top priority.
Come join our team and be part of building something amazing!_ _\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*_ *Job Summary: *The Cancellations/Refunds Processor position for Standard Casualty Company is responsible for processing all policy reinstatement and cancellation requests according to company policy and procedures.
This position requires excellent communication and customer service skills both with customers, lienholders and co-workers and requires the ability to multi-task in a fast environment.
*Core Responsibilities/duties will include but are not limited to the following:* * Provide customer instructions regarding policy cancellation and reinstatement * Track and maintain all customer correspondence regarding cancellation and reinstatement requests * Discuss billing and payment records with customers * Obtain, verify and investigate account discrepancy validity on customers behalf * Process and issue cancellation and reinstatement requests in company database * Issue refunds and overpayments to customers * Process and prepare billing notices to be generated to the mail house * Any additional duties assigned by the supervisor *Required job skills:* * High school diploma * Proficient with Microsoft Word, Outlook and Excel and 10-key adding machine * Must be detail and deadline oriented with excellent time management skills and the ability to multitask * Must be able to prioritize tasks and work in a fast-paced environment * Must be able to work between various files, folders and drives within the company computer system * Must be sensitive to customers while adhering to company policy and procedures * Ability to maintain calm and rational disposition while interacting with customers and co-workers * Bilingual (Spanish) is preferred *Work Environment and Physical Demands with reasonable accommodations:* * Must be able to remain in a stationary position 50% of the time and be able to operate a computer or other office productivity machinery on a constant basis * Frequently required to communicate with co-workers and policy holders with the ability to exchange accurate information as necessary * Occasionally required to move about the office, ascend/descend stairs or a ladder or position self to maintain computers at workstation, including under the desk or other low areas * Occasionally required to move and place objects weighing less than or equal to 20 pounds * Noise level in the work environment is usually moderate * Position _may_ require temporary remote work.
Employee must have Wi-Fi connectivity, a smart phone and a designated work area in their home.
_Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The employer may, at its discretion, modify or adjust the position to meet the_ _Standard Casualty Company is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
_ Job Type: Full-time Pay: $17.
00 - $17.
50 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Application Question(s): * Why do you want to work for Standard Casualty Company? * This is an in-office position, which will require you to report and work in the office Monday-Friday, 8am to 5pm.
Are you prepared and able to comply with the job location requirements? * What are your salary expectations based on your experience and the job duties as outlined in the job description? Education: * High school or equivalent (Required) Experience: * Microsoft Office software: 2 years (Required) * Customer Service: 2 years (Required) * Basic office and administrative skills: 1 year (Required) Language: * Spanish (Preferred) License/Certification: * County Mutual or Limited Lines License (Preferred) Ability to Relocate: * New Braunfels, TX 78132: Relocate before starting work (Required) Work Location: In person