QSR Manager

Job Title: QSR Manager Reports To: Store Manager FLSA Status: Salary Exempt Type of Position: Full Time Effective Date: 4/17/2024 Job Summary: As a QSR Manager, you will be a valuable member of the team.
You will support the restaurant to drive the success of the business.
The QSR Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.
What we ask: • Ensure our customers have a great guest experience, by ensuring our products are hot, fresh and delicious.
• Supervise and train employees in the restaurant.
• During your shift you will maintain the restaurant to company standards by making sure the grounds, equipment, and the overall facility are well maintained.
• Ensure that employees are clean and neat in appearance.
• Personally demonstrate that customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolves customer complaints quickly while maintaining positive customer relations.
QSR Manager Essential Job Duties and Responsibilities: Human Resources · Responsible for recruiting and hiring hourly QSR team members, and ensure store is adequately staffed.
Financial · Monitors and proactively minimizes perishable food waste.
· Responsible for overall profitability of QSR location including sales, gross profit dollars and margins, shrink, payroll, and expenses.
QSR Manager Required Knowledge, Skills, and Abilities: · Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.
) · Conducts oneself as a role model within established store decorum guidelines as defined in training · Observes food quality, service, cleanliness, food presentation levels throughout day and provide coaching, direction, assistance as needed · Ensure all employees are upholding strict food safety standards · Navigate customer complaints with grace and escalate complaints as necessary to the District Manager if unresolved · Perishable products are to be properly rotated and stored to maintain freshness, avoid cross contamination, and minimize spoilage · Train each new employee in the existence and proper use of the Open Door Policy · Submits maintenance requests in Mpulse in a timely manner · Coaches and develops Sales Associates & Assistant Manager · Conducts performance reviews on a regular basis and recommends merit increases for subordinate employees when applicable · Conducts job-specific performance interviews with employees as needed to improve job performance within guidelines defined in training · Attends Manager trainings as required by the Company · Assists with recruiting efforts (guides interested persons on how to complete the application process, conducts interviews), and tracks active applicant progress and ensure new hires complete onboarding · Staffs store with the required number of employees to operate at budgeted hours without overtime or over budget exceptions · Responsible for controlling inventory to attain and maintain inventory shortage performance (at less than 1.
0% short to merchandise sales) monthly · Compiles, inputs, reconciles, and balances each component of the daily close out paperwork and complete end-of-the-day accounting by 8:00am · Conduct a minimum of one cash audit weekly · Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store · Ensures up-to-date menus and promotional marketing are executed in a timely manner · Monitors and proactively minimizes perishable food waste Education and Experience: · Food Service Experience: 2+ years of proven success in food service operations · Knowledge of operations within restaurant foodservice, convenience, or grocery retail food programs.
· Experience with food safety, menu labeling and FDA guidelines.
· Understanding the retail customer is a must.
Preferably within convenience, grocery, or QSR.
Supervisory Responsibilities: · Ensures new team members complete orientation and training (per both Refuel and QSR brand onboarding requirements) and have necessary certifications up to date (Food Handlers, etc.
) · Conducts formal performance reviews with team members on an annual basis, provides regular, ongoing feedback.
Working environment and physical requirements: · Prolonged periods of standing, bending, lifting of merchandise.
· Must be able to lift up to 50 pounds at times.
At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.
EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members.
Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.
The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive.
Additional job duties not listed here may be required.
Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.
#WSSTX At Refuel, we want to change your view of what to expect from a convenience store.
We are investing in technology and building innovative stores to be the brand you trust – for everything you need.
Job Type: fulltime Education: No education required Work location: On-site