TaskUs is supporting a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary.
They are proud to have been named the most admired Travel Management Company- and we are even more proud that we achieved it together.
Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family.
We support each other.
We grow as a team.
And to us, that's what makes a world of difference.
Your Mission as a Travel Counselor is to "Deliver the Perfect Trip" so that TaskUs can sustain optimum results for client and shareholders.
You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the TaskUs brand in a way that balances the requirement of all stakeholders and positions in our workforce as a key differentiator for our business.
Learn about our travel counselor opportunities and start your journey.
Position Responsibilities:
You delight the traveler/travel arranger
Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
Connect with the caller to build trust and credibility even if the person is unknown.
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
You build TaskUs's commercial value
Remain current on the value we provide to each custom.
Adapt and change as requirements of the business change.
You strengthen the TaskUs brand
Represent the TaskUs brand in how you work on a day-to-day basis.
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
Build loyalty to TaskUs by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.
Qualifications
Experience & Skills
Experience in the travel industry in a similar position or in a customer service center.
Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi destination international itineraries).
Understanding and expertise in international travel requirements, i.
e.
visas, passports and immunization requirements; excellent communication skills and follow through required to advise clients of those requirements.
Ability to handle multi-cultural sometimes multi-lingual clientele
Fluency in English both written and verbal.
Superior written and verbal communication skills.
Customer focused and service oriented.
Problem solver.
Results-driven
Adaptable and motivated to learn
Influence and diplomacy.
Proficiency in technology to research options and to complete process requirements
About Us:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.
From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.
In addition to our truly #Ridiculous culture, you'll enjoy benefits like:
Outstanding Medical, Dental, Vision and Prescription plans
401k Match
Pet Insurance
In-house Wellness Coaches
Hundreds of Discounts with the Brands you Love and Use
TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer.
Life is better with Us! Find out what it means to work for a company that puts People before Profits!
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