We are looking for a Hotel Front Desk Agent overnights (Night Auditor) to serve as our guests first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests
Responsibilities- Perform all check-in and check-out tasks, Manage online and phone reservations, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information (like contact details and exact dates of their stay), Welcome guests upon their arrival and assign rooms, Provide information about our hotel, available rooms, rates and amenities, Respond to clients complaints in a timely and professional manner, Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments.
Run audit reports at end of day.
Skills- Available to work overnight, Work experience as a Hotel Front Desk Agent, Receptionist or similar role would be preferred, Experience with hotel reservations software PMS would be preferred, Customer service attitude, Excellent communication and organizational skills.
Hours: 11pm-7am
Job Type: Full-time
Pay: $11.
75 - $12.
25 per hour
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Experience:
* Hotel experience: 1 year (Preferred)
Work Location: In person
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