Part-Time Regular Facility Specialist- Westside Community Center

Job Summary Under general supervision, monitors events in the Westside Community Center to ensure a professional presence at the facility and satisfaction for clients, guests and vendors.
Primary Duties and Responsibilities The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.
Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Serves as primary contact during event(s) between the clients and guests and the Westside Community Center to ensure facilities, equipment, physical setup, and labor provided meet the requirements of event and contractual agreements within the constraints of safety, health, and fire code standards.
Operates and/or assists clients with services and features in the Center, including but not limited to: objects such as rigging, theatrical sound, lighting, audio/visual equipment, HVAC and electrical systems, man-lift, and general cleaning equipment; parking, loading areas, wheelchair accessible ramps, and entrances/exits; and of services that are available through outside contractors.
Greets clients and guests upon arrival in a friendly and professional manner.
Monitors events to ensure guest and vendor safety, client requests are delivered, and to ensure City policies have been followed.
Monitors facility to ensure a clean, comfortable and safe environment; disposes of trash, replenishes restroom supplies, cleans areas as needed such as restrooms, floors, walls, mirrors, windows, kitchen equipment, tables, chairs, etc.
using proper cleaning methods and equipment.
Communicates in a timely and professional manner with the general public, clients, City employees, caterers, rental companies, security, décor and other vendors to: ensure the smooth management and execution of events, represent the best interests of the facility and City, recognize, avoid and solve potential problems, anticipate needs, and resolve customer service inquiries and other issues.
Maintains facility, upstairs/downstairs, gymnasium, and community garden grounds and sidewalks for cleanliness and safe use.
Inventories and stores equipment before and after events to ensure their safe return to designated areas.
Prepares incident and event reports as needed; documents damage or policy violations to appropriate parties as directed.
May perform administrative support functions to maintain facility signage and system operations; may provide customer service support in Center office, over the phone and by leading tours of facility.
May prepare, process and/or distribute financial information and correspondence, including but not limited to: reports, forms, receipts, and deposits and other assigned documentation.
May assist in maintaining departmental filing systems; conducts a variety of general office duties including data entry, copying, filing, and faxing documentation.
May assist in maintaining garden grounds, irrigation assistance, and garden maintenance.
Performs other duties as assigned or required.
Education, Experience, Licenses and Certifications High School diploma or GED equivalent AND three (3) years experience in a public facility or other service-focused hospitality position OR an equivalent combination of education and experience.
Required Licenses or Certifications: A valid Texas Driver's License.
Knowledge, Skills and Other Requirements Required Knowledge of: Characteristics of a public event facility, service methods and event execution.
Methods for delivering excellent customer service.
Required Skill in: Effective communication skills, both verbal and written for positive relationships with clients, guests, City employees, citizens, external agencies, vendors and the general public.
Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
Assessing and prioritizing multiple tasks, projects, demands and events.
Physical Demands / Work Environment: Work is performed in a public facility; indoors and outdoors in all weather conditions; is subject to sitting, standing, bending and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to fifty (50) pounds.
Must be able to work weekdays, weeknights, weekends and holidays on any assigned shift; work is intermittent and scheduled based on event needs.
Hours of work per week may vary depending on assigned duties; may work on average 20 hours per week depending on assignment.
May be required to work immediately before, during or immediately after an emergency or disaster.
The City of New Braunfels offers a cost effective comprehensive benefits package to all full-time employees.
Some of our benefits are also available to our part-time regular employees.
To learn more about our compensation and benefits, please visit our Employment Info page.